By Ben Thayer, Co-Founder & Co-Owner · 3 min read

Who this is for: Written for operations managers and medical directors at groups with several clinic locations.

Key takeaways

  • Every location uses the same screening questions, referral forms and preparation instructions.
  • Testing days are planned across sites so technicians can cover several offices efficiently.
  • After a neurologist interprets each report, a copy goes to the referring clinician at the patient's location, with copies routed under your policies.
  • Many groups start with one or two sites and add others once staff are comfortable.
  • Clinical decisions remain with your providers at every location.

The multi-site problem

Groups with offices across a region face problems a single clinic does not. Front-desk habits differ. Room availability differs. Patients visit whichever location is convenient that week. Braintree's multi-location program gives you one coordination contact and one process for every site, with technicians traveling to each location from our Tampa Bay base.

Consistent documentation across sites makes reports more useful and lets your clinicians compare like with like.

One process at every location

An open journal with a pen resting on a blank page
A simple daily symptom log gives the treating provider a clear trend.

We train each location's staff on the same screening questions, referral forms and patient preparation instructions. When documentation is consistent, reports are easier to use and your clinicians can compare patients across sites.

Coordinated scheduling

Testing days are planned across locations so a technician can cover several nearby offices. Your central coordinator sees who is scheduled where and can move a patient to a closer location when that is easier for them. We agree on a cadence during onboarding. Reports typically return within 48 hours, or typically 7 to 10 days with labs.

Related in this series: Integrating Diagnostics Into a Chiropractic Clinic, Become a Provider Partner and Case Coordination & Report Delivery. For the full overview, start with our guide, Provider Guide to TBI Testing.

Reports to the right clinician

Once a neurologist has interpreted it, each report is copied to the referring clinician at the patient's location, with copies routed according to your practice's policies and applicable privacy rules. That prevents reports landing in the wrong inbox when a patient switches offices.

When a new office opens in an area we don't yet reach, we will tell you honestly what is possible.

Periodic quality reviews

Physician in a white coat speaking with a patient
A neurologist interprets the report; the treating provider then receives a copy.

We review referral completeness and scheduling issues with your leadership from time to time, so you can see when a location needs refresher training. We do not treat, change care plans or offer referral incentives.

Adding locations

New offices are onboarded with the same process. Tell us where your locations are and we will confirm which fall within our current mobile service areas.

Same red flags, every site

Each location's staff should know the emergency signs, from a worsening headache to repeated vomiting or confusion, and send that patient to the ER immediately.

Frequently asked questions

Do all locations need to start at once?

No. Many groups begin with one or two sites and add others after staff are comfortable with the process.

Who should be our central contact?

Usually an operations manager or practice administrator who can see schedules across sites.

How do we handle staff turnover?

We retrain new staff on request, and our written guides help new hires get up to speed.

We diagnose. You treat.

Fully mobile across Florida: we test at the patient's home, at any of 40+ service locations across Florida, or at your office. Mobile, physician-reviewed concussion and TBI diagnostics for Florida providers and their accident patients. Reports go to a neurologist ahead of the neuro evaluation; the referring provider then receives a copy for advanced imaging and treatment recommendations.

Book a 15-minute callRefer a patient

Or call 813-709-3771

Sources

This article is educational and is not medical or legal advice. If this is a medical emergency, call 911.