Attorney Resource Center

Who this is for: Written for Florida injury attorneys, intake specialists and case managers looking for plain-language resources in one place.

Resources built for injury firms

This resource center gathers Braintree's plain-language materials for attorneys, intake specialists and case managers who work with clients after crashes and falls. Everything here is educational and focused on the clinical side of head injury. Nothing here is legal advice, and nothing addresses the value of a claim, causation or admissibility.

Clients “cleared” in the ER may still struggle. Our resources help intake staff understand why.

Start here: understanding the process

Read how it works to understand the referral path: testing is arranged by the client's treating provider, performed at that provider's office, interpreted by a neurologist and then copied to the provider. Then read the sample report walkthrough to see how findings are presented.

Intake resources

The attorney intake questions article covers which head-injury questions to ask at first contact and in follow-up calls, including questions for family members. The concussion symptom checklist is a quick reference for your team. Our article on why normal imaging does not always end the conversation helps intake staff understand clients who were "cleared" in the ER but still struggle.

Related in this series: Intake Questions That Surface Hidden Head Injuries in PI Clients, How Attorneys Can Prepare Clients for Concussion Testing and FAQ for Personal Injury Attorneys. For the full overview, start with our guide, Attorney Guide to TBI Documentation.

Preparing clients

Share the what-to-expect page and preparation checklist with clients whose provider has scheduled testing. Our guide to preparing clients covers what to say and what not to say, so clients arrive calm and give honest effort. Encourage clients to take medical questions to their treating provider, not the firm or Braintree.

Reports are clinical documents. Firms that need legal analysis should consult their own experts.

Reading records

Articles on what is in a physician-reviewed diagnostic report, standardized and self-reported evidence, baseline and post-injury testing, and how clinical records are typically organized help firms read records accurately. Reports describe measurements and a neurologist's interpretation. They do not address causation, damages or admissibility; firms that need legal analysis should consult their own experts.

Special situations

We have guides on rideshare, motorcycle, pedestrian, boating, slip-and-fall, workplace, teen-driver and older-adult head injuries, and on pre-existing conditions. Each covers clinical considerations, symptoms to watch and red flags.

Ask us

We update these resources as our process changes. Book a 15-minute briefing for your team or call 813-709-3771 with questions about the process.