By Ben Thayer, Co-Founder & Co-Owner · 3 min read

Who this is for: Written for personal injury attorneys and staff with practical questions about working with Braintree.

Key takeaways

  • Testing is arranged through the client's treating provider, never the firm.
  • Reports describe clinical findings and the neurologist's interpretation, with no opinions on causation, damages or admissibility.
  • Braintree pays and receives nothing for referrals.
  • A visit typically takes 30 to 60 minutes at the provider's office.
  • Normal results are reported as clearly as abnormal ones.

Working with clients and providers

  • Can our firm schedule testing for a client? No. Testing is arranged through the client's treating provider, which keeps the process clinically driven. If that provider does not know Braintree, we can explain the referral process to the office.
  • What if my client has no treating provider? Encourage them to establish care with an appropriate provider, who decides whether testing is clinically indicated.
  • Can firms refer clients to specific providers? Clients should choose their own providers. We do not participate in referral arrangements.
  • Does Braintree pay or receive anything for referrals? No. Referrals must be based on clinical need.
  • Does Braintree speak with clients directly? Only about testing logistics. A neurologist interprets results, and the treating provider receives a copy.
Testing through the treating provider keeps the process clinically driven.

About the report

Organized case files on a desk
Dated, consistent notes make the record easier to follow.
  • How do we get it? Through the usual authorized medical records request to the treating provider, or as directed by our records process.
  • Will it say what caused my client's symptoms? No. Reports describe clinical findings and the neurologist's clinical interpretation. They offer no legal opinions on causation, damages or admissibility.
  • What if my client had a prior concussion or other condition? The client should share their full history with their provider. The neurologist interprets results in light of it, and a complete history makes the report more accurate.
  • What if results are normal? Normal results are reported as clearly as abnormal ones. Ongoing symptoms remain a matter for the treating provider.
  • How long does a report take? Typically 48 hours, or typically 7–10 days when labs are included.

About testing

  • Is testing appropriate months after the accident? That is a clinical decision for the treating provider, based on current symptoms.
  • How long does it take? A visit typically takes 30 to 60 minutes. The provider's office confirms the appointment.
  • Can clients in other regions be tested? Testing is mobile and happens at the provider's office. See /service-areas.
  • What should my client bring? Glasses, a medication list and symptom notes. Share our preparation checklist.
  • Can a client decline? Yes. Testing is voluntary, and concerns go to the provider.

Related in this series: Attorney Briefing: 15-Minute Overview, Sample Report Walkthrough (Synthetic Example) and Head Injury Documentation Attorneys Review Before a Demand. For the full overview, start with our guide, Attorney Guide to TBI Documentation.

A complete history makes the report more accurate.

Testimony and legal questions

Clinician in a white coat holding a tablet
Standardized measures add structure to what patients report.

We make no promises about legal participation. Questions about records or testimony should be raised through proper legal channels and are reviewed case by case.

Learning more

The attorney resource center and glossary are good starting points for staff. Book a 15-minute briefing or call 813-709-3771.

Emergencies

If a client has emergency symptoms, direct them to the ER or 911 immediately. Testing is not for emergencies.

Frequently asked questions

How do we get a copy of a report?

Through proper authorization with the client's consent.

Can the firm schedule testing directly?

No. Testing is arranged through the client's treating provider.

We diagnose. You treat.

Mobile, physician-reviewed concussion and TBI diagnostics for Florida providers and their accident patients. Reports go to a neurologist ahead of the neuro evaluation; the referring provider then receives a copy for advanced imaging and treatment recommendations.

Book a 15-minute callRefer a patient

Or call 813-709-3771

Sources

This article is educational and is not medical or legal advice. If this is a medical emergency, call 911.