By Ben Thayer, Co-Founder & Co-Owner · 3 min read

Who this is for: Written for anyone trying to reach Braintree: providers, partner practice staff, patients, attorneys and reporters. Each group has a slightly different path.

Key takeaways

  • Call 813-709-3771 for providers, partner staff, patients, attorneys and media alike.
  • There is no walk-in location. Technicians travel to partner providers' offices.
  • Patients: your provider's office is your main contact for scheduling and results.
  • Please don't send detailed medical information by web form, general email or voicemail.
  • In an emergency, don't contact us. Call 911.

Providers considering a partnership

Chiropractors, physical therapists, physicians and practice managers can book a 15-minute briefing. We will talk about your patients, your rooms and how testing days would work. Have your practice name, your locations and a rough sense of how many crash or head-injury patients you see each month.

We can't give medical advice by phone, and we can't share results directly. Your provider reviews them with you.

Partner practice staff

An open journal with a pen resting on a blank page
A simple daily symptom log gives the treating provider a clear trend.

For scheduling changes, referral questions or report questions, call the coordination team. Have the patient's name and date of birth, the referring clinician and the scheduled testing day, if there is one.

Patients

If your provider referred you, their office is your main contact for scheduling. Call us with questions about the testing process itself. Have your provider's name and your appointment date ready. We cannot give medical advice by phone or share results directly; your provider will go over them with you.

Related in this series: Become a Provider Partner, FAQ for Patients and Law Firm Onboarding. For the full overview, start with our guide, Concussion After a Crash.

Attorneys and case managers

Start with the attorney FAQ and law firm onboarding page, then book a briefing. Have your firm's name and the nature of your question. We cannot discuss a specific client's results by phone, and records requests go through authorized processes.

Tell us your deadline, your practice name or your provider's name, and we can route you on the first call.

Media, careers and billing

Physician in a white coat speaking with a patient
A neurologist interprets the report; the treating provider then receives a copy.

Reporters should call and ask for media inquiries. Job seekers can see the careers page. Billing questions are routed to the right person when you call.

Where we serve

Technicians travel from our Tampa Bay base to partner offices in our service areas. Coverage changes, so call to ask about a specific location. If you need language support or another accommodation when contacting us, tell us and we will arrange it.

Don't call us in an emergency

After a head injury, a worsening headache, repeated vomiting, a seizure, slurred speech, unusual drowsiness or confusion needs 911 or the nearest ER. For a mental health crisis, call or text 988.

Frequently asked questions

Can I walk in for testing?

No. Braintree has no walk-in location. Testing is arranged through your treating provider and happens at their office.

Can you tell me my results over the phone?

No. A neurologist interprets your report, and your treating provider then receives a copy to go over with you.

How do I find out whether you serve my area?

Call 813-709-3771 and give us the city or county. Coverage changes, so we confirm availability case by case.

Mailing address: Braintree Health Partners, 690 Main St, Safety Harbor, FL. Phone: 813-709-3771.

We diagnose. You treat.

Fully mobile across Florida: we test at the patient's home, at any of 40+ service locations across Florida, or at your office. Mobile, physician-reviewed concussion and TBI diagnostics for Florida providers and their accident patients. Reports go to a neurologist ahead of the neuro evaluation; the referring provider then receives a copy for advanced imaging and treatment recommendations.

Book a 15-minute callRefer a patient

Or call 813-709-3771

Sources

This article is educational and is not medical or legal advice. If this is a medical emergency, call 911.