Our Diagnostic Standards & Privacy

Who this is for: Written for partner practices, attorneys and patients who want to know the rules Braintree holds itself to on quality, honesty and privacy.

Standards 1 and 2: Clinical referrals, physician review

Testing happens only after a referral from a patient's treating provider, based on symptoms and history. We do not accept referrals arranged purely for non-clinical reasons, we offer no referral incentives, and we never tell anyone they "need" testing for a claim.

A neurologist interprets each patient's results in the context of their history before a report is released. Technicians administer testing but do not interpret it.

We don't claim that any test proves or rules out a brain injury on its own.

Standard 3: Standardized administration

Room setup, instructions, sensor placement and breaks follow consistent protocols, so results from an office in Clearwater can be compared with results from one in Orlando. Conditions on the day, such as poor sleep, pain or medication, are recorded so the physician can take them into account.

Standard 4: Honest reporting

Reports describe what was measured and what it may mean clinically, including normal findings and the limits of each test. Brain-activity findings are always read together with the other test domains and the history; they never stand alone as a diagnosis. Reports do not give opinions on legal questions such as causation or the value of a claim.

Related in this series: Clinical Leadership & Physician Review, Physician-Reviewed Diagnostic Reports and We Diagnose, You Treat: How a Diagnostics-Only Partner Works. For the full overview, start with our guide, TBI Diagnostics: What Tests and Reports Show.

Standards 5 and 6: Scope and safety

We diagnose. You treat. When findings suggest a specialist evaluation could help, we coordinate only at the treating provider's request. Our materials consistently direct anyone with emergency symptoms to the ER or 911, and technicians who see warning signs stop testing and escalate.

If you believe we have fallen short of these standards, we want to hear about it.

Standards 7 and 8: Privacy and respect

Patient information is handled under applicable privacy laws and released only through authorized channels. We plan for language, disability and cultural needs and treat patients' time and comfort with care.

Standards 9 and 10: Accurate claims, continuous improvement

We describe our services truthfully, avoid unverified statistics and promises, and correct errors when we find them. We regularly review referral quality, scheduling problems, report clarity and partner feedback. When clinical guidelines change, the Clinical Lead reviews whether our protocols should change too, and partner practices are told about meaningful updates.

How the standards apply to partners

Partner practices agree to clinically driven referrals and accurate patient communication. Concerns about privacy, conduct or accuracy can be raised by phone; patients with medical concerns should contact their treating provider.