Privacy Policy

Effective Date: October 23, 2025

Last Updated: October 23, 2025

1. Introduction

Braintree Health Partners (“Braintree,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and health information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our clinics, our diagnostic and wellness divisions (BrainBoost and RenewO₂), our websites (including www.braintreehealth.org), and our associated digital tools and communication systems.

This policy complies with applicable U.S. privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA) where applicable.

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2. Information We Collect

a. Personal Information

We may collect the following personal details:

• Full name, date of birth, address, phone number, and email

• Emergency contact information

• Payment and billing details

• Communication preferences and feedback

b. Health Information

As part of our diagnostic and therapeutic services, we may collect:

• Medical history and clinical data

• Results from diagnostic tests (e.g., QEEG, Oculogica EyeBox, neuro evaluations, and related reports)

• Physician referrals and treatment notes

• Appointment and treatment history

c. Technical and Usage Information

When you visit our website or engage with our digital tools (e.g., GoHighLevel forms, chatbots, or OptiMantra patient intake), we may automatically collect:

• IP address and browser type

• Device information

• Website usage statistics (cookies, analytics, etc.)

You may adjust cookie settings through your browser at any time.

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3. How We Use Your Information

We use collected data to:

• Deliver medical and wellness services

• Communicate appointment reminders and updates

• Process billing, insurance, or lien-related documentation

• Manage patient records through OptiMantra (our HIPAA-compliant EHR platform)

• Support care coordination with referring physicians and attorneys under proper authorization

• Improve our clinical programs, websites, and marketing communications

Braintree does not sell, rent, or trade your personal or health information to third parties.

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4. How We Share Information

Your information may be shared only as necessary with:

• Authorized medical professionals and healthcare partners for treatment or billing

• Your designated attorney or representative (when authorized under a Letter of Protection or Assignment of Benefits)

• Business associates providing HIPAA-compliant services (e.g., EHR, CRM, or billing systems)

• Regulatory or law enforcement agencies, as required by law

All business associates are contractually bound to protect your information under HIPAA Business Associate Agreements (BAAs).

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5. Data Security

We maintain physical, administrative, and technical safeguards designed to protect your data from unauthorized access or disclosure.

Examples include:

• HIPAA-compliant cloud systems (OptiMantra, Google Workspace, GoHighLevel)

• Encrypted data transmission and secure login protocols

• Employee training on privacy and data handling

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6. Your Rights

Depending on your jurisdiction and applicable laws, you may have the right to:

• Access or request copies of your health records

• Request corrections or amendments to your information

• Withdraw consent or restrict data sharing (as permitted under law)

• Request deletion of personal information (non-medical records only)

Requests may be submitted to [email protected] or by mail at:

Braintree Health Partners, Privacy Officer

30 Suncrest Drive Safety Harbor, FL 34695

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7. Retention of Information

We retain medical records and associated documentation in compliance with federal and state medical record retention laws, typically for a minimum of seven (7) years, unless otherwise required by law.

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8. Website and Marketing

Our website and digital campaigns may include links to third-party sites. Braintree is not responsible for the privacy practices of external websites.

We may use anonymized or aggregated data for research, analytics, or service improvement purposes.

If you subscribe to our marketing communications, you may opt out at any time using the “unsubscribe” link or by contacting us directly.

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9. Children’s Privacy

Our services are intended for individuals age 18 and older unless provided under parental or guardian consent. We do not knowingly collect or solicit personal data from minors without proper authorization.

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10. Updates to This Policy

We may update this Privacy Policy periodically. Revisions will be posted on our website with the updated effective date. Continued use of our services after such updates constitutes acceptance of the new policy.

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11. Contact Us

For privacy-related questions, please contact:

📧 [email protected]

📞 (727) 482-8095

📍 Braintree Health Partners