Concussion education · For patients and families

10 Questions to Ask a Mobile Diagnostics Partner

As concussion testing moves out of hospitals, more companies offer mobile services, and quality, scope and transparency vary. Ten direct questions will tell you whether a partner deserves your patients.

Written by Ben Thayer, Co-Founder & Co-Owner · 3 min read

Clinical reviewer: Dr. Jon Kimball, MD, Co-Founder, Clinical Lead · Review date added after clinical review

Published November 1, 2026

Educational information only. Not medical or legal advice. Questions? Book a 15-minute call or phone 813-709-3771.

Who this is for: Written for practice owners and attorneys comparing mobile concussion diagnostics companies before choosing a partner.

Key takeaways

Ask whether a licensed physician reviews every set of results and signs the report, and ask for a de-identified sample.
A diagnostics-only partner has no reason to keep your patients.
Be cautious of any company that promises outcomes or particular findings, or makes claims about results in legal matters.
Referral incentives and pressure on patients to switch providers are red flags.
Choose a partner whose process you would be comfortable explaining to your patients and peers.

Not all mobile diagnostics companies are the same

As demand grows for concussion testing outside hospitals, more companies offer mobile services. Quality, scope and transparency vary widely. Before referring a single patient, providers and attorneys should ask direct questions, because the answers affect patient care, the reliability of reports and their own professional reputation.

Automated output on its own is not a clinical interpretation.

The ten questions

An open journal with a pen resting on a blank page — A simple daily symptom log gives the treating provider a clear trend.

Who reviews the results?
What is tested, and why?
Where does testing happen?
Who receives the report?
Do you treat patients?
How is scheduling handled?
What areas do you serve?
How is privacy protected?
How are specialty referrals coordinated?
What does onboarding look like?

Who interprets the results?

Ask whether a licensed physician reviews every set of results and signs the report, and what that physician's background is. Automated output on its own is not a clinical interpretation. Ask to see a de-identified sample report so you know exactly what you will receive.

Related in this series: Our Diagnostic Standards & Privacy, We Diagnose, You Treat: How a Diagnostics-Only Partner Works and Physician-Reviewed Diagnostic Reports. For the full overview, start with our guide, Provider Guide to TBI Testing.

Does the company provide treatment?

A diagnostics-only company has no reason to keep your patients. If a company also offers treatment, ask how patients are returned to you. Braintree is diagnostics-only. We diagnose. You treat.

What is tested, and how are claims handled?

Ask which domains are assessed, such as eye movement, neurocognitive function, brain activity and symptoms, how the company decides which tests to run, and how technicians are trained and supervised.

Then listen to how the company talks about itself. Be cautious of any partner that promises particular outcomes or findings, suggests its results will decide legal matters, or makes strong claims about its technology without supporting evidence. Reports should describe clinical findings, not legal conclusions.

Reports should describe clinical findings, not legal conclusions. A trustworthy partner is careful about what it says.

Logistics, privacy and communication

Physician in a white coat speaking with a patient — The treating provider reviews the findings and decides on care.

Ask how scheduling works, how much space is needed, how many patients can be seen per visit, how referrals and reports are transmitted securely and how patient privacy is protected. Ask about the coverage area and how often they can reach your region. Ask who your point of contact is and how quickly they respond. A good partner makes referring easy for your staff.

Red flags in a diagnostics partner

Be careful with any company that offers incentives for referrals, promises a particular finding, discourages you from reading the report yourself or pressures patients to switch providers. These practices create ethical and regulatory risk and do not serve patients. Choose a partner whose process you would be comfortable explaining to your patients and peers.

Braintree's answers

Physician-reviewed diagnostic reports. Testing at your office, typically 30 to 60 minutes per visit. The report goes to the treating provider, typically within 48 hours, or 7 to 10 days when labs are included. Diagnostics only. A 15-minute briefing covers every question on this list. Call 813-709-3771.

Frequently asked questions

Who should interpret mobile testing results?

Ask each company. At Braintree, a physician reviews every report.

Should a diagnostics company also treat?

Ask how they separate testing from treatment. Braintree diagnoses only; the treating provider decides care.

What red flags should we look for?

Promises about results or claim outcomes, opinions on legal questions, and vague answers about who reviews reports.

We diagnose. You treat.

Mobile, physician-reviewed concussion and TBI diagnostics for Florida providers and their accident patients. Reports go to the treating provider, who decides care.

Book a 15-minute call Refer a patient

Or call 813-709-3771

Sources

This article is educational and is not medical or legal advice. If this is a medical emergency, call 911.